Live at HMD Global
Warranty Management Solution
Automated claim adjudication, credit notes, MDM and GEMS integration — live at HMD Global covering 70+ countries.
70+Countries
SP+FPPhone Flows
SOC2GDPR Compliant
LiveHMD Global
Features
Core Capabilities
End-to-end warranty claim management with automated business rules and finance integration.
Claims Adjudication Engine
Automated business rules for Smart Phone & Feature Phone claims — warranty eligibility via GEMS, coverage logic applied, zero manual adjudication.
Credit Note & Invoice Automation
Auto-generates credit notes and invoice proposals post-approval. GFA-ready .xlsx for SAP S/4HANA upload — cutting finance cycle time by days.
MDM — Master Data Management
Centralised product config, pricing, country taxation and SWAP matrix for SP & FP lines. Single source of truth for all warranty rules.
Integrations & Flag Management
Real-time API integration with GEMS, SCP portal for ASV claims, and Azure Blob for analytics. Care & SWAP flags updated in near-real time.
Warranty Analytics & OCR Reports
Live dashboards tracking claim volumes, approval rates and credit note values. OCR-powered extraction from unstructured claim documents.
Live at HMD Global — Production Ready
Live at HMD Global Finland — 70+ countries, Feature & Smart Phone flows, SAP posting, GFA approval cycles. SOC2 & GDPR compliant.
Ready to Transform Your Warranty Operations?
From claim intake to SAP posting — fully automated, compliance-ready, proven at scale.
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